PURPOSES, LEGITIMATION AND CONSERVATION OF DATA COLLECTED BY:
Purpose: To reply to information queries or suggestions and clarify doubts, inquiries or petitions, as well as to send information about our products, services and activities by electronic means (email, SMS, WhatsApp) if the acceptance box is ticked.
Legitimation: The user’s consent when information is required through our contact form and by ticking the acceptance box allowing to receive commercial communications.
Conservation: Meanwhile your request or query is being addressed via email, if no further enquiries are being generated, and in this case, until your request to unsubscribe from our commercial information processed.
Queries must be addressed to the following email: email@example.com
Purpose: We are committed to provide a good customer service by answering your information requests or suggestions and attending any doubts or queries about our services and products.
Legitimation: The user’s consent after requesting information through our email address.
Conservation: Once the query has been solved via email, if no further treatment has been generated.
Subscription to our Newsletter
Purpose: Our newsletter aims to keep our customers/users informed through advertising and informative communications about our products, discounts and events, sent via electronic media such as Email, SMS and/or WhatsApp.
Legitimation: The user’s consent will be required in order to subscribe to our Newsletter.
Conservation: Until the user revokes the consent of such service, therefore by unsubscribing form our Newsletter.
Purpose: To process and manage the user’s registration. The aim of this service is to provide the user with personalised customer attention on their following purchases by saving their personal information, and to keep the user informed on out products, offers, discounts and exclusive events via electronic media such as email, SMS and/or WhatsApp.
Legitimation: The customer’s consent when registering as a ECRUPUNT, S.L user.
Conservation: as long as the customer has not unsubscribed as a ECRUPUNT, S.L user as and if there are no other treatments in process such as an order for a purchase being placed, and once the user has unsubscribed, during legally required storage periods to meet possible responsibilities. In this case, once the user unsubscribes, no commercial information will be sent.
Purchase Process with or without registration
a. To process and manage the delivery after the order has been placed, the payment and other derived administrative labours.
b. To send information and communications of our products, offers, discounts and exclusive events via electronic media such as Email, SMS and/or WhatsApp if the customer has followed the subscription process to become a user or has accepted to receive such information.
a. Execution of the product’s sales contract
b. Once the customer is subscribed as a user, consent will be required in order to receive commercial information
a. While contractual relationship persists and once it has finalised during the legally mandatory periods of conservation if required to address possible responsibilities.
b. As long as the customer has not exerted its right of opposition to commercial shipments or unsubscribed as a ECRUPUNT, S.L user.
The obligation of providing us with your personal information and accepting the consequences of not doing so.
Provision of personal data requires a minimum age of 13, or if appropriate, has sufficient legal capacity to contract.
The personal information required is utterly necessary to manage customer’s requests and queries, consequently if such information is not provided by de later, such actions will have difficulties in being executed properly by our team.
RECIPIENTS OF YOUR DATA
Customer’s data is entirely confidential and won’t be transferred to third parties, except legal action is required.
CUSTOMER’S RIGHTS IN RELATION TO THEIR PERSONAL DATA
When consent is provided by the customer as the basis for data processing, withdrawal of such consent can be revoked at any time, only if such consent withdrawal doesn’t condition contract execution or relationships previously generated.
Additionally, the following rights can also be exercised by the customer:
To request access to personal data if the rectification of such is necessary.
To request deletion of personal data when, among other reasons, the data is no longer necessary for the purposes that it was collected.
To request to limit data processing in certain specific circumstances.
To request opposition of private data processing for reasons related to personal situations.
To request the portability of the data gathered as in the cases foreseen in the regulations.
Other rights which have previously been recognised in the applicable regulations.
In the given scenario of divergence with the company in relation with data processing, a claim can be put through to The Data Protection Authority (www.agpd.es).
Information about Cookies
What are cookies?
Cookies are small text files which websites place on your PC, telephone or any other device, which include information about your browsing searches at a specific website. Cookies are necessary to ease browsing on the internet, most importantly they are not harmful to your PC. Although the general term “Cookie” is utilised by the present website policy as the main method for storing information, the “Local Storage” space of the browser is also used for the same purposes as Cookies. For the above mentioned reasons, all the information included in this section is equally applicable to this “Local storage”.
What are cookies used for in our website?
Cookies are an essential component to understand the functioning of our website. The aim of our Cookies is to provide a more enjoyable browsing experience to our customers. As an example, Cookies are utilised to remember specific customer preferences, such as language, country etc. when browsing and in future visits. The information gathered from our Cookies not only allows us to improve our website through number estimations but also by analysing usage patterns, the adaptability of our website to individual interests of our users, browsing accelerations, etc. If we have received previous consent
We do not store private information such as your address, user password, bank or credit/debit card details. Our Cookies are not utilised for such purposes.
Who manages the information stored in these Cookies?
The information gathered by our Cookies is exclusively utilised by us, except Cookies identified as “Third party Cookies” which are used and managed by external entities, which in return provide us services that we have previously requested to these third parties in order to improve our own services and user experience when browsing our site. These “Third party Cookies” are mainly used to obtain access statistics and guarantee that payment operations are carried out properly.
How can I avoid Cookies on this website?
How do I disable or restrict Cookies usage?
To restrict, block or delete the cookies from this website you can do it, at any given time, modifying your web browser’s according under the following indications. Although the parameterization of each web browser may differ, it is common that Cookie configuration settings are found on the “Preferences” or “Tools” menu. For further detail about cookie configuration settings on your web browser, please access the “Help” menu of it.
Which particular Cookies does this website use and for which purposes?
The following table shows the different Cookies, tags or similar devices used by this website, together with the necessary information about its purpose, duration and management (either by us or by a third company) of each one of them.
Which specific Cookies does this website use?
Proprietary cookies: are those that we, as a company, send to your terminal coming from our website.
Session cookies: are those designed to compile and store different data while the customer enters our website.
Persistent cookies: are those in which the gathered data remains stored in the user’s terminal and which can be accessed and treated during a stablished period of time ranging from minutes to several years.
Analytical cookies: are those that, either managed by us or a third company, allow us to quantify the number of users and clients of the website. They allow the survey/measurement and statistical analysis of the user’s deployment. To this effect we analyze the browsing on our website with the only purpose of improving our product and service offer.
Advertisement cookies: are those that allow the processing, in the most efficient way, of the advertising spaces present in our website based on criteria such as the edited content or the frequency in which adverts are shown or in accordance of the customer’s behavior obtained through continuous observation of its browsing habits, thus helping to develop a profile in order to present specific adverts based on the elements aforementioned.