Customers have up to 14 natural days to ask for a refund, return or claim starting from the receipt of the original order, provided that items do not fulfill their expectations regardless the reason or because of misplaced orders on our behalf. In cases of defective items customers have up to 30 days from the receipt of the original order.

In case of renunciation/of desist, in a period of 14 days since the customers desist is reported ECRUPUNT, S.L will refund the purchase deducting the shipment cost.

Repacking of the unwanted product on its original container is needed for the collection of returns and exchanges, including the dispatch note in its interior (or, alternatively a copy of the purchase confirmation mail.)

Refunds: In cases in which Friday’s Project processes the product replacement, shipping fee will be deducted from the refund, and its cost may differ depending on the location.

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